Dear Guest!
Welcome to our hotel!
We hope you have a pleasant stay at LifeStyle Hotel Mátra, that you find physical and mental rejuvenation, and that you return home enriched with experiences. In this information guide, we aim to answer any questions that may arise during your stay and have gathered all the essential information to help you navigate more easily.
If you have any questions that are not covered in this guide, please feel free to ask our staff, who will be happy to assist you, or contact the Reception at extension 9999 or +36 30 082 8493. We are at your service.
Wishing you a pleasant stay,
The LifeStyle Hotel Mátra Team
Hotel services in alphabetical order:
Accessibility: The hotel is accessible to guests arriving in wheelchairs. We have several rooms designed for this purpose. The accessible room has the same amenities as the standard room but is larger, has an accessible shower area, and is equipped with an emergency call system. There is no lift structure at the pool.
Adapter (plug): If you need an international plug adapter, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Air Conditioning: Information can be found under the heading “Temperature Control.”
Air Conditioning: Our hotel rooms and common areas are air-conditioned. The individual control in your room is designed for your comfort. To ensure the efficient operation of the air conditioning, please keep the windows closed. More information can be found under the temperature control section.
Allergen Information: Our allergen chart provides detailed information on any allergens or intolerants contained in the dishes we offer. If you have any requests regarding meals, please inform our staff either at the time of booking, upon arrival, or in the restaurant. For any specific requests, please contact our restaurant manager.
Anti-Allergy Bedding: Please request anti-allergy bedding in advance when making your reservation or notify the Reception during your stay.
Anti-Slip Mats: Limited quantities of anti-slip mats are available free of charge for our guests. Please inquire at the Reception if needed. Reception phone number: extension 9999 or +36 30 082 8493.
ATM: The nearest ATM is located in Gyöngyös (17 km away), near the SPAR store.
Attractions in the Area: For information about local attractions, landmarks, and programs, please inquire at the Reception.
Baby Cot: Please request a baby cot in advance when making your reservation, or contact the Reception during your stay. Reception phone number: extension 9999 or +36 30 082 8493.
Baby Crib: A travel crib or a crib for young children can be requested. Please request these in advance when making your reservation or notify the Reception during your stay. Reception phone number: extension 9999 or +36 30 082 8493.
Baby Package: For guests with children, we provide the following items free of charge: baby crib, baby bath, baby monitor, potty, bottle warmer, step stool, toilet reducer, kettle, and high chair in the restaurant. Please request these items in advance when making your reservation or notify the Reception during your stay. Reception phone number: extension 9999 or +36 30 082 8493.
Bar: Our hotel features two bars: the PIRIT Bar on the ground floor and the JADE Bar located in the Amthyst Spa. Further information can be found under the relevant headings.
Bathrobe: Bathrobes are provided in every room. If you need a special size, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Bathroom Amenities: Each room is equipped with either a separate shower and toilet or a bath and toilet, protective wall, sink, washable floor mat, proper lighting at the sink, mirror with accessible electrical outlet, movable cosmetic mirror, towel rack, toothbrush cup, toiletry set, paper tissues, spare toilet paper, one hand towel and one bath towel per guest, bathrobe, hairdryer, and trash bin.
Bathroom Chair: A limited number of bathroom chairs are available upon request. Please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Beds: Our rooms feature Yatas Bedding Premier Pro Pocket 1000 mattresses, designed specifically for hotel relaxation. The 28-centimeter thick mattress provides adequate support for the waist, back, head, neck, and knees, and helps maintain the spine’s natural S shape due to its high-density foam layers. The size of the mattresses and boxspring beds in our rooms is 90×200 cm, except for our Lifestyle Suites, which are 100×200 cm.
Bed Linen Change: Our staff changes bed linen every third day. If you wish to have your bed linen changed daily, it is available for an additional fee. Please request bed linen changes at the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Bellboy Service: We offer this service to our guests free of charge. Please inquire at the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Bible: A Bible can be found on the lower shelf of the nightstand in each room.
Bicycle and Ski Storage: Please contact the Reception for information. Reception phone number: extension 9999 or +36 30 082 8493.
Billiards: Located in the game room next to the Reception, billiards is provided free of charge for our guests. For availability, please inquire at the Reception. In case of damage, a compensation fee will be charged. Reception phone number: extension 9999 or +36 30 082 8493.
Billing: You can settle your hotel bill the evening before your departure, which may help you avoid waiting during busy morning hours. We will always issue the final invoice upon departure, which includes all services used during your stay and their respective charges. If you need a company invoice, please notify us in advance when making your reservation.
Bowling: Located in the room next to the PIRIT Bar, please inquire about availability with our bar staff. In case of damage, a compensation fee will be charged.
Breakfast: A plentiful buffet breakfast is served daily from 7:00 AM to 10:00 AM in our Aragonit Restaurant.
Breakfast in the Room: You will find a breakfast card in your room. Please fill it out and hand it to the Reception by 8:00 PM the night before.
Bus Services: Operated according to the current VOLÁN schedule. Please inquire at the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Cake Ordering: Please notify us in advance during booking or speak with our Restaurant Manager or Reception during your stay to place an order. The hotel is not responsible for the quality of food items taken outside the premises due to improper storage conditions. We can only accept and serve cakes not ordered through us if a receipt from a bakery is provided.
Camera System: Our hotel is equipped with a security camera system in common areas and the parking lot.
Car Service: Please inquire at the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Central Safe: There is also the possibility to use the central safe at the hotel’s reception free of charge. For more information, please inquire at the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Chair in the Bathroom: If you need a chair in the bathroom, please inform the Reception.
Check-in: Rooms are available from 15:00 on the day of arrival. Early check-in is available for an additional fee at the Reception. As of September 1, 2021, accommodation providers in Hungary are required to record every guest’s personal data using an ID scanner or manually at check-in. According to the regulation (Act CLVI of 2016 on the state tasks related to the development of tourism regions), personal data of guests under 14 can also be recorded based on the representative’s (e.g., parent or guardian) statement. If a reservation is canceled due to legal requirements (e.g., lack of identification), the cancellation terms specified in the confirmation will apply.
Children’s Playroom: Our hotel features a children’s playroom on the S2 level, open from 08:00 to 20:00, and an outdoor playground in the park (with a climbing tower, slide, swing, and see-saw). For information on animation programs, please contact the Wellness Reception or the Hotel Reception.
Cleaning: Room cleaning takes place daily between 9:00 AM and 3:00 PM. Guests can request additional cleaning by placing the “Please clean my room!” sign on the door handle.
Clothes Dryer: A foldable clothes dryer is available in the room for use.
Comb: Guests can purchase new, individually packaged combs at the Reception. If needed, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Complaints: If you have any complaints or feedback during your stay, please contact the Reception so we can resolve any issues as quickly as possible.
Compensation for Damage: Any damage caused by negligence or intentionally will be charged to the responsible party.
Concierge: For inquiries about activities, ticket bookings, transfers, etc., our Reception is available 24/7.
Copying and Printing: Guests can use photocopying services at the hotel Reception free of charge. A small meeting room with a computer and printer is available on the 1st floor for private use, also free of charge.
Cosmetics: Selvert facial treatments are available at our wellness area. Detailed information about treatments is provided by our colleagues at the Wellness Reception.
Credit Cards: Information can be found under the credit cards section.
Credit Cards: In addition to cash payments, we accept credit and debit cards. Accepted cards include AMEX, Eurocard, Maestro, MasterCard, Visa, OTP, MKB, K&H Széchenyi Leisure Card.
Curtains: Each room is equipped with sheer curtains to prevent visibility from the outside and blackout curtains to ensure complete darkness even during daylight.
Darts: Located in the game room next to the Reception, darts is provided free of charge for our guests. For availability, please inquire at the Reception. In case of damage, a compensation fee will be charged. Reception phone number: extension 9999 or +36 30 082 8493.
Departure/Check-out: On the day of departure, rooms are available until 11:00 (10:00 for groups). For a smooth check-out, you can settle your bill the evening before departure. Information on late check-out is available in the relevant section.
Desktop Charger: If you need a charging station (a device for charging various electronic devices), please inquire at the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Dietary and Vegetarian Meals: Please inform us of any dietary needs or vegetarian preferences in advance when making your reservation, or notify the Reception during your stay. We take special requests (such as diets and vegetarian meals) into account for your health and well-being. Please seek assistance from the hotel restaurant for such requests.
Dinner: A half-board buffet dinner is available daily from 6:00 PM to 9:00 PM in the Aragonit Restaurant.
Do Not Disturb: If you do not wish to be disturbed, please hang the “Do Not Disturb” sign on the outside of the door handle. If the “Do Not Disturb” sign is displayed all day, a staff member will enter the room in the afternoon for safety reasons. Please keep this in mind.
Doctor: If you require medical assistance, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Door: When leaving your room, please ensure that the door is securely closed. It is sufficient to pull the door shut; you may also need to touch the keycard to the door lock.
Electric Car Charging: Our parking area is equipped with 6 electric car chargers. To use the chargers, please download the PARKL app to your smartphone. You will need to start and stop the charging through this app after connecting your car, and payment will also be processed through the app with a credit card. The charging fee is 185 HUF per kWh. Please bring your own TYPE 2 connector for your car, and note that our charging network has a maximum power output of 22.0 kW.
Electricity: The hotel provides 230V electricity. In the rooms, the room key card must be inserted into the wall unit for the system to activate. The room network does not support the operation of high-power electrical devices.
Elevator: There are two passenger elevators in the hotel. Please do not use the elevator in case of an emergency or fire alarm.
Emergency Exit: Follow the escape route displayed on the inside of your room door.
Emergency Numbers: • Ambulance: 104
• Police: 107
• Fire Department: 105
• General Emergency: 112
Escape Route: In case of fire, follow the escape route displayed on your room door and the instructions of our staff.
Events: Our hotel has five event rooms, which can be excellent venues for private and corporate events. For more information about events, please contact the Reception or our event sales team at event@hilarishotels.hu. Further details about the event rooms can be found at: https://lifestylehotelmatra.hu/rendezvenyek/.
Excursions: For information and advice on excursions and current cultural programs, please contact the Reception. For excursions organized by our animator, please inquire at the Wellness Reception. Maps are available at the Reception.
Extra Bed: Some rooms can accommodate an extra bed. Extra beds are available in limited numbers. Please indicate your request during booking or at the Reception during your stay.
Extra Pillow, Blanket, and Throw: For additional pillows, blankets, or throws, please contact the Reception. This is a complimentary service. Reception phone number: extension 9999 or +36 30 082 8493.
Fire Protection: Our hotel is equipped with an automated fire protection system and fire extinguishers on each floor. If you hear the warning siren, please follow the staff’s instructions and use the emergency exit route indicated on the Fire Evacuation Plan posted inside your room door to leave the hotel. Do not use the elevator. If you notice a fire, please inform the Reception immediately.
First Aid: A first aid room equipped with first aid supplies is located in the wellness area on level S2 and is available between 08:00 and 21:00. A thermometer and bandages can be requested at the Reception.
Fitness Room: Our hotel offers a fitness room with cardio equipment overlooking the park, located in the AMETHYST SPA area. Access is through the AMETHYST SPA Reception. Opening Hours: 08:00 – 21:00. For information, please contact the Wellness Reception at extension 9003 or +36 30 082 8502.
Flowers: Orders can be placed at the Reception.
Games: We provide board games, cards, and Xbox free of charge to our guests. Please inquire at the Reception for availability. A fee will be charged for any damage caused. Reception phone number: extension 9999 or +36 30 082 8493.
Gift Vouchers: Give the gift of experience and relaxation. Surprise your loved ones with a gift voucher, available for purchase at the Reception or on our website.
Gluten Sensitivity: We can provide gluten-free meals, but we cannot guarantee complete gluten-free conditions due to possible cross-contamination, as the meals are not prepared in a separate facility. Please inform the sales department in advance at the time of booking, or notify the Reception during your stay. On-site, feel free to ask our Restaurant Managers for help in selecting suitable dishes.
Guests: Hotel services can only be used by guests under 14 years old when accompanied by a parent or other responsible adult.
Guest Feedback: You can share your opinion through our online guest questionnaire, which will be sent after your departure.
Hair Dryer: The hair dryer is fixed in the bathroom.
Half Board: With half board, guests can enjoy a buffet breakfast and buffet dinner at the specified times: breakfast 07:00 – 10:00, dinner 18:00 – 21:00.
Heating: Information can be found under the temperature control section.
Hiking Opportunities: The surroundings of the hotel offer numerous hiking trails. Maps are available for purchase at the Reception. Scheduled guided hikes are part of the animation program.
Information: For any questions not listed here, please contact the Reception where our staff will be happy to assist. Reception phone number: extension 9999 or +36 30 082 8493.
In-Room Coffee Machine: Suites are equipped with a capsule coffee machine, which includes one free coffee capsule and tea bag per guest per day, fully stocked upon arrival. Please request refills at the Reception.
Internet: Wireless (Wi-Fi) internet is available free of charge in the hotel’s common areas and rooms. You will receive the login password upon check-in at the Reception. A computer and printer are available for guests to use free of charge in the small meeting room on the 1st floor.
Iron: Due to fire safety regulations, the use of irons and other fire-hazardous activities are strictly prohibited in the rooms. Please contact our floor staff or Reception if ironing is needed.
Ironing: We offer ironing services at the hotel, with pricing available on the laundry price list found next to the laundry bag in the closet. Ironing services are completed within one hour from the time the clothes are handed over, available between 8:00 AM and 6:00 PM.
JÁDE Bar: Located on the wellness level, accessible from the pool area. Opening hours: daily from 10:00 AM to 6:00 PM. In addition to drinks suitable for the wellness area (served in plastic cups), snacks can also be ordered. Snack orders are accepted until 5:30 PM.
Key Card: The hotel room doors operate with a magnetic key card. By placing the card near the reader located on the lock, you can access your room. After entering the room, place the card in the wall switch inside the door to activate the room’s electricity. Upon departure, please return the card to the Reception. Compensation may be charged for any cards not returned.
Kettle: A limited number of kettles are available. Please request one in advance when booking or during your stay at Reception.
Laundry: We offer laundry services to our guests for an additional fee. Please use the laundry bag and list provided in the room, which includes the applicable charges, and hand it in to the Reception by 9:00 AM. For items handed in before 9:00 AM, the service will be completed within 9 hours. Exceptions apply on weekends and holidays. For more information, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Late Check-Out: Late check-out is possible depending on availability. With a room extension, the wellness area can also be used. Please inquire at the Reception for options and prices.
Lost and Found: Please hand in any found items at the Reception, where they will be recorded. The hotel stores items that can be kept for up to 3 months.
Loyalty Program: Our hotel is part of the Hilaris Hotels chain, and guests can join the Hilaris Hotels loyalty program through our hotel or via the Hilaris Hotels website.
Lunch: At our ARAGONIT Restaurant, you can choose from the à la carte menu daily from 12:00 to 16:30. At the PIRIT and JADE Bars, you can choose from the snack menu from 12:00 to 18:00. Snack orders are taken until 17:30 at the bars.
Luggage Assistance: Please contact the Reception for assistance with your luggage. Reception phone number: extension 9999 or +36 30 082 8493.
Luggage Storage: Please contact the Reception for luggage storage. Reception phone number: extension 9999 or +36 30 082 8493.
Map: Please inquire at the Reception for maps.
Massages and Treatments: The AMETHYST Spa offers special treatments. For information and appointments, contact the Spa Reception at extension 9003 or call +36 30 082 8502
Medical Wellness: In our wellness department, special medical wellness treatments are available, aimed at the full regeneration of the body. Our treatments include: Dead Sea floating, Hyperbaric (high-pressure oxygen therapy), Cryosauna, and Lymphatic Boots. For more information, please contact the Wellness Reception.
Minibar: Our staff refills the minibar daily by 3:00 PM. Please settle your minibar consumption at the Reception upon departure.
Newsletter: To stay updated on our hotel promotions, you can subscribe to our newsletter on our website: www.lifestylehotelmatra.hu.
Optional In-Room Amenities: You can request special amenities for your room (such as a fruit platter, drinks, flowers) either as a surprise or for your convenience. Please notify us in advance at the time of booking or during your stay at the Reception.
Paper Cosmetic Tissues: These are provided to our guests free of charge. For replenishment, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Parking: You can stop in front of the hotel’s main entrance to load and unload your luggage. Afterward, our guests are provided with a free, unsupervised parking space. We are not responsible for vehicles parked in the parking area. Buses may park in the rear row of the parking lot.
Payment Methods: In our hotel, you can pay with cash (HUF, EUR), bank and credit cards (AMEX, VISA, Maestro, Eurocard, Mastercard), Széchenyi Pihenő Card (OTP, MKB, K&H), and hotel-issued gift vouchers and value vouchers.
Pets (Dogs, Cats): Pets up to 25 kg are allowed in designated standard rooms on the S1 level, under the guest’s supervision, for an additional fee. Pets are only allowed in common areas for the purpose of accessing the hotel room, and are not permitted in other areas such as the restaurant, wellness area, or fitness room. The guest is fully responsible for any damage caused by the pet. The hotel management reserves the right to refuse further accommodation for the pet if it is deemed to disturb the hotel’s operation or the peace of other guests. Please bring your pet’s vaccination book and muzzle.
Pillow Menu: Please refer to the “Pillow Menu” information provided in your room and let our staff know your preferences! This is a complimentary service.
PIRIT Bar: Located on the ground floor, the Lobby Bar offers drinks, cocktails, coffee and tea specialties, along with snack foods. Opening hours: daily from 10:00 AM to 11:00 PM. Snack orders are accepted until 5:30 PM.
Pools:
- Indoor Pools: Swimming and adventure pools with two jacuzzis, bubble beds, panoramic views, an adventure pool with three bubble beds, and a lazy river connected to the pool. A children’s pool with a fairy-tale-like view.
- Outdoor Pools: Outdoor adventure pool and outdoor jacuzzi. Outdoor pools are available from June to September, depending on the weather, from 09:00 to 21:00. Our pools do not contain thermal water. More information is available at the Wellness Reception and on our website: https://lifestylehotelmatra.hu/wellness.
Postcards and Letters Handling: The Reception will collect and send your postcards and letters. Please inquire at the Reception.
Private Wellness: Appointments can be arranged at the Wellness Reception.
Program Organization: Our animator enhances your stay with indoor and outdoor activities. The animation program is available at both the Hotel Reception and Wellness Reception.
Radio: Radio service is available via the television in your room.
Razor and Shaving Foam: Guests can purchase new, individually packaged razors and shaving foam at the Reception. Please inquire at the Reception if needed. Reception phone number: extension 9999 or +36 30 082 8493.
Reception: Our reception operates 24 hours a day. In addition to Hungarian, the reception staff speaks at least one foreign language. For any request or problem, please contact our staff. Reception phone number: extension 9999 or +36 30 082 8493.
Regional Dishes: Discover our regional specialties at the breakfast buffet, as well as the regional dishes available at the buffet dinner.
Regional Information: Available at the Reception. For further inquiries, please ask our reception staff for assistance!
Relaxation Room: In our wellness area, you can relax and recharge in the relaxation room.
Restaurant: Our ARAGONIT Restaurant offers a buffet breakfast and dinner, and à la carte options are available at lunchtime. Opening Hours: Breakfast 07:00 – 10:00; Lunch 12:00 – 16:30; Dinner 18:00 – 21:00. Please discuss any special dietary requirements or requests with our staff in advance.
Room Bill: For the convenience of our guests, any consumption can be charged to their room bill, which can be settled at Reception upon departure. Orders can also be paid in cash or by credit card on-site, except at the Jade Bar and in the Amethyst Spa area.
Room General Equipment: Individually controlled air conditioning, large screen smart TV, telephone, high-speed WiFi access, minibar, in-room safe, luggage rack, suitably sized wardrobe, shelves for undergarments, various types of hangers, separate coat/garment hanger, desk with proper lighting, bedside table, sufficient number of power outlets, reading lamp, one upholstered chair per occupant, waste bin, bathroom with shower or bathtub, hygiene and cosmetic care kit, hair dryer, cosmetic mirror, bathrobe.
Room Key: The hotel room doors operate with a magnetic key card.
Room Reservation: For inquiries or reservations, you can easily check prices or book your room for the desired period by clicking on the appropriate window on our website: www.lifestylehotelmatra.hu. You can also make your next reservation at our Reception.
Room Service: You can find the room service menu in the room. To place an order, please call +36 30 082 8458.
Rooms for Guests with Disabilities: Our hotel has two rooms designed for guests with disabilities. These accessible rooms have the same equipment as the standard rooms but are larger, with an accessible shower area and an emergency bell. For more information, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Safe in the Room: A safe of suitable size is available in your room free of charge for storing your valuables and money. To use the safe, after closing the door, enter at least a 4-digit combination and press the CLOSE button. The safe opens by entering the same combination again. The hotel is not responsible for valuables stored outside the safe.
Safety: For your safety, please always lock your room door when you go to sleep or leave your room. The hotel has a security service, and the parking area and common areas are monitored by cameras.
Sauna: Located in the wellness area, our Sauna World offers four types of saunas for guests seeking relaxation and perfect harmony. For more information, please contact our Wellness Reception.
- Finnish sauna
- Bio sauna
- Outdoor barrel sauna
- Infrared sauna – the sauna of modern times
- Aroma chamber – the essence of sauna
- Steam chamber – the “internal shower”
Our Sauna World also features an experience shower cave, a plunge barrel, and an ice fountain for those seeking refreshment. Once a day, guests can participate in various sauna ceremonies. For specific times and seasonal specialties, please ask at the Wellness Reception, where our staff will gladly assist you.
Sauna Towel: Available at the Spa Reception. Please use the sauna towel when using the sauna.
Sewing Kit: The sewing kit is located on the shelf next to the safe in the room.
Shampoo: The shower contains a 2-in-1 body wash and shampoo.
Shoe Care Tools: A shoehorn and cleaning sponge are available in the wardrobe in your room for your use free of charge.
Shoe Cleaning: A shoe cleaning machine is available at the main entrance.
Ski Slope: The nearest ski slope, the Mátraszentistván Ski Park, is located about 15 km from our hotel. For information about opening hours and availability, please contact the Reception.
Slippers: Slippers are provided in your room free of charge.
Smoking: In accordance with legal regulations, our entire hotel is non-smoking. Smoking is only permitted outdoors in designated areas. In case of activation of the fire alarm due to smoking, the cost of fire service call-out will be charged to the responsible party.
Solarium: Available for an additional fee. Appointments can be arranged at the Wellness Reception.
Souvenirs: Souvenirs related to the hotel can be purchased at the reception.
Sports and Leisure Activities: For daily sports and wellness offers, please inquire at the Wellness Reception. Depending on the season, activities around the hotel include: hiking, Nordic walking, skiing, sledding, cycling, Segway, and go-karting. We provide equipment for the following outdoor sports: Nordic walking, sledding, badminton, petanque, teqball, and ping-pong. Indoor activities include: fitness, bowling, billiards, darts, and foosball. More details are available at the hotel Reception.
Steam Room: Located in the wellness area. For information, please contact the Wellness Reception at extension 9003 or +36 30 082 8502.
Table Reservation: Please notify our restaurant manager of your intention to reserve a table between 07:00 and 22:00, or contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Table Soccer (Foosball): Located in the game room next to the Reception, table soccer is provided free of charge for our guests. For availability, please inquire at the Reception. In case of damage, a compensation fee will be charged. Reception phone number: extension 9999 or +36 30 082 8493.
Table Tennis: We provide table tennis free of charge for our guests. For availability, please inquire at the Reception. In case of damage, a compensation fee will be charged. Reception phone number: extension 9999 or +36 30 082 8493.
Taxi Booking: Please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Technical Assistance: Please contact the Reception for assistance with any technical issues.
Technical Service: Please report any technical issues to the hotel Reception. For more information, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Television: All our rooms are equipped with large-screen smart TVs, and our suites have separate TVs in the living room and bedroom areas. The channel list is available in a folder next to the television.
Temperature Control: Room thermostats allow you to adjust the temperature up or down by 2°C from the default temperature (21°C). You can also adjust the airflow intensity using the AUTO – 0 – 1 – 2 – 3 setting.
Towels: White room towels are changed every three days. You may also request a daily towel change by clearly indicating this (by leaving the towel on the floor after use). Please note that room towels should not be taken into the wellness area, where only wellness towels are allowed.
Towel Rack Radiator: The bathroom is equipped with an individually adjustable radiator for drying towels, enhancing guest comfort.
Toiletries: If you have forgotten any toiletries (toothbrush, toothpaste, razor), our Reception is available to assist for a fee.
Toothbrush and Toothpaste: Guests can purchase new, individually packaged toothbrushes and toothpaste at the Reception. If needed, please contact the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Umbrella: Umbrellas are available at the hotel Reception.
Up-to-Date News in the Room: Our smart TVs provide access to domestic and international news channels to keep you informed.
Visitors: If you are expecting visitors, please inform the Reception!
Wake-up Call: Wake-up calls can be requested from the Reception. Reception phone number: extension 9999 or +36 30 082 8493.
Wellness: The Amethyst Spa spans 1,200 m² and offers two indoor experience pools, a children’s pool, a sauna world, experience showers, and a steam chamber. Outdoors, there is a seasonal pool and jacuzzi. The wellness facilities also include a naturist wellness area with a relaxation room. In our treatment rooms, we use professional cosmetics, introducing guests to a new dimension of spa treatments.
Opening hours: daily from 8:00 AM to 9:00 PM.
Outdoor pool and jacuzzi: 9:00 AM to 9:00 PM (weather permitting).
Quiet bathing (wellness area open to guests aged 14 and over): daily from 8:00 AM to 9:00 AM and 8:00 PM to 9:00 PM.
Wellness Reception: For any wellness-related inquiries or to book treatments, please contact the Wellness Reception. Wellness Reception phone number: extension 9003 or +36 30 082 8502.
Wellness Towel: A colored wellness towel is provided in your room.
Window: Please make sure to close the window when you leave your room. Heating/air conditioning will automatically turn off when the window is open.
X-box: Located on the ground floor, accessible from the ground floor corridor, we provide X-box access to our guests free of charge. For more information, please inquire at the Reception. In case of damage, compensation fees may apply. Reception phone number: extension 9999 or +36 30 082 8493.
